Order FAQs

Import Duties/International Orders

​​Orders shipped outside of our base in the UK may be subject to import taxes or custom fees that are beyond our control. Deliveries are subject to the laws, duties and taxes of the destination country. Any fees, including admin fees, imposed as part of this process, are the responsibility of the recipient.

 

How long do I have to complete a return?

All service tickets will be valid for up to 30 days from first correspondence. If your issue has not been resolved within 30 days because of lack of communication or failure to send in returns, we are no longer responsible.

Unworn apparel may be returned for store credit for the cost of the product within 30 days

Please send returns to Third Man Records ATTN: Returns C5 Wellington Road Industrial Estate Wellington Bridge, Leeds, LS12 2UA. From here, please contact uksales@thirdmanrecords.com for access to your store credit      for the cost of the product.

 

What should I do if I have not received my order?

If your order has not arrived or you do not see additional movement in your tracking information after 30 days, please contact uksales@thirdmanrecords.com. If you fail to contact us within 90 days, we will be unable to file a missing package claim or offer a replacement.

 

Are all sales final?

Yes. Excluding unworn, unwashed apparel.

 

What forms of payment do you accept?

We accept both Paypal and most major credit cards as forms of payments and all payments are collected on a secure server. In order to deter fraud you may be asked to provide payment verification, if you would like to forgo this step please check out using PayPal.

 

When will my order be delivered?

Orders can take up to 7 business days to process before being shipped out, but typically shipments will go out within 3 business days. Please refer to your tracking number to see when your package will arrive.

 

Can I add an item to my order?

You can easily add new items to your cart during the shopping process. If you decide to order another item after you have completed the checkout procedure you'll need to place an additional order.

 

Why is my shipping method not available?

If you receive a prompt at checkout stating "shipping method unavailable," it is most likely due to an item in your cart that cannot be shipped to the country in which you live. Please contact sales@thirdmanrecords.com to verify.

 

Why is my order declined?

If an order is "declined" by the system, there is usually a problem with the credit card you are attempting to use. A “pending” charge may still appear on your bank statement with a declined order, but no funds will be taken and the charge will disappear within 1-2 business days.

 

Why didn't my card go though?

There are a few reasons why your card didn't go through. Most often, the billing address provided does not match the "Master Address" that your issuing bank has on file.

 

Can I cancel my order?

Order cancellations are on a case by case basis. Orders can not be cancelled if they have already been shipped.

 

Can I change my shipping address?

In most instances, if you contact us within 24 hours of placing your order, we are able to update your shipping address. Third Man Records is not responsible for lost packages when the customer has input the wrong shipping address.

 

What if I didn't receive all the items in my order?

Your order may have been split to better accommodate shipping. Please email sales@thirdmanrecords.com for further information.

 

Why was I charged for shipping even though my order was over the promotional amount?

Your total order must be greater than the promotional amount after any additional discounts for the "Free Shipping Over" promotion.

 

How do pre-orders work?

Pre-ordered items do not ship until the sale date listed on the product page. Any items placed in an order with a pre-ordered item will be held until the sale date of the pre-ordered item.

 

Where is my event ticket?

Your ticket will be available for pick-up at will call the night of the show. Just bring a copy of your photo ID and you will be all set!

 

Can I exchange or receive a refund for my event ticket?

No. All ticket sales are final. No refunds or exchanges will be permitted.