Third Man Records – Official UK/EU Store

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Vault News

VAULT #56 NOW SHIPPING!

VAULT #56 NOW SHIPPING!

We are shipping this package in alphabetical order (A-Z) by FIRST NAME, starting with international Vault members and then moving onto US Vault members. 
Tracking information will be sent out via email today.

Regarding your tracking number: if you see that your information says 'shipping label printed' and nothing else, don't worry! We have our shipping labels pre-printed, so your package is simply awaiting shipment. If you still do not see an update to your tracking number by August 1st, please reach out to us and we would be happy to look into it for you.

Please note that Vault Customer Service responses will be delayed during the shipping of this Vault package, and we would appreciate if you held any questions regarding package #56's status until all packages have shipped (about 2 weeks), so that we can focus on getting these packages sent out as efficiently as possible. We will return all your emails and voicemails as quickly as possible after shipment of package #56 is complete. If you have already contacted the Vault via email once, please know that your message has indeed been received, and that we are working as quickly as possible to address each message in the order in which they were received. Writing separate emails leads to creation of separate customer service tickets, which in turn causes confusion and adds time to the process of addressing everybody’s questions or concerns. Thank you!


Comments

VAN T.

Haven’t even received an email to tell me that this was being sent out to me 🤦🤦🤦. And i also still haven’t received the vault package #55. Maybe it should be mentioned that if you are based in the EU you’re screwed and you’ll end up paying 30€ import charges alone (Assuming it’s even been shipped my way)
Here we are… about 4 months down the line and still haven’t received a simple email to tell me my vault #55 is on its way 😂.
Or an email to apologize or explain why I HAVEN’T received any of these.
I’ve already been ripped off of another 90 bucks for the Syd Barrett but if someone doesn’t give me a satisfactory response I’m cancelling my subscription. TMR’s seriously let me down on this. Honestly quite disappointed and frustrated.

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