We just sent out the last of the Vault #30 packages! Many thanks goes out to our fast-as-lightning Vault team who packed this Vault shipment with lots of extra love and holiday spirit.

If you have received your package and noticed any damaged components, please let us know within 14 days of delivery at vault@thirdmanrecords.com and we will review and address these issues in chronological order. Please read our Return/Exchange policy below for further details. We appreciate your patience and assure you that we will respond to every request as quickly as possible.

And lastly, a very Merry Christmas and Happy New Year from your fearless Vault leaders, Katty & Brett. (Stay tuned, Vault #31 announcement coming soon!)

(photo by Miss Angelina Castillo)

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VAULT PACKAGE RETURN/EXCHANGE POLICY

Requests for returns/exchanges of damaged/defective products must be initiated within 14 days of package delivery by emailing vault@thirdmanrecords.com. Requests placed after that time will not be honored. Return/Exchange requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored.

If you still haven’t received your shipment 30 days after receiving your tracking number, and suspect your package may be lost/stolen please contact vault@thirdmanrecords.com for assistance. Missing Package replacement requests must be settled within 30 days of initial correspondence. Requests that have been responded to by Third Man/The Vault left dormant for more than 30 days after our response will not be honored. Missing package replacement requests received more than 90 days after our distribution of tracking information for that specific Vault package will not be honored.